After servicing NanoDrop instruments, do you provide a service report listing the repairs made to the instrument?
<p>A report is shipped back with each NanoDrop instrument listing the services that were performed and any parts that were replaced. We also provide you with an Instrument Certification Sheet which shows that the instrument passed recalibration and recertification. </p>
Do you provide “as found” and “after service” data for servicing of NanoDrop instruments?
<p>If you specifically request “as found” and “after service” data when setting up the NanoDrop instrument service, we can provide results of a Performance Verification before and after the servicing.</p>
Will you send me a shipping label or can I use my own shipping provider to send in a NanoDrop instrument for servicing?
<p>Upon receipt of confirmation of payment method, we will provide you a FedEx return shipping label and shipping instructions. Alternatively, we will waive the shipping cost if you decide to use your own carrier. </p>
Do I need a special shipping box for my NanoDrop instrument to send for servicing? If so, would you supply the shipping box and what is the cost?
<p>The NanoDrop 2000/2000c, NanoDrop 8000, NanoDrop Eight, NanoDrop Lite, NanoDrop Lite Plus, and NanoDrop One/OneC instruments all need to be shipped in their original shipping box and packing foam. If you do not have those materials, we will send you a box and packing foam at no cost. The NanoDrop 3300 instrument can be shipped in any box you may have available.</p>
Does the NanoDrop instrument service cost include part replacements?
<p>The cost for NanoDrop instrument service does not include any parts. If a part replacement is needed, we will contact you to obtain your authorization to replace the part. </p>
How do I pay for service for my NanoDrop instrument?
<p>You can pay for NanoDrop instrument service with a purchase order or credit card. We accept Master Card, Visa, or American Express.</p>
What is the turnaround time for servicing NanoDrop instruments in the United States and Canada?
<p>The turnaround time for servicing NanoDrop instruments in the United States is 48 to 72 hours. The turnaround time in Canada is approximately 2 days longer, depending upon the time spent in Customs in either direction. FedEx weather-related delays can also extend the turnaround time. </p>